CLICK HERE FOR BLOGGER TEMPLATES AND MYSPACE LAYOUTS »

Tuesday, September 14, 2010

Sometimes it pays to open your mouth...

So I ended up making the call to the Xbox people yesterday.  Nick got home and was so frustrated and so I was like "I'll call!" and I did.  

Two things come to mind.  One:  These people are idiots.  I mean, I followed like 27 prompts on the phone, they clearly knew who we were, had us on the big computer screen along with all of our info and then when I finally get a LIVE person on the line, I have to repeat it all again.  Fun.  So after explaining everything to this guy Dwayne, he tells me that he has to transfer me to an account specialist.  Of course you do.  Then, he comes BACK on the line with what I'm sure he thought was an "AH-HA!" moment and was like "Well, it looks like your system was returned to you because it's out of warranty".  

Deep cleansing breaths...

I FREAKIN KNOW THAT, DWAYNE!  THAT IS WHY I PAID YOU $100!  BACK IN AUGUST!!

Awkward silence...

Hold please...

Now, I am transferred to not only an accounts specialist but then an escalation specialist.  Clearly they could tell that my patience level had ESCALATED from having to deal with a bunch of idiots!  Twenty minutes and much venting of my frustration and reminding them of how unacceptable all this was, I am soon to be the proud owner of a brand spanking new Xbox, with an Xbox Live membership.

We'll see...

Today's endeavor came in the form of a response to a complaint that I sent to Staples when a super nasty little girl behind the counter made me want to reach over the counter and slap her two weeks ago.  Everyone has a bad day; I know that, I get it.  But sometimes the way that they express that to the customer is just more than unnecessary...this was one of those times.  So I wrote a complaint to the store about it and today I was sent a $20 coupon for my next purchase.  Did I do this in hopes of getting a "reward"?  No.  I did this because I have worked in retail for most of my life and you know what?  You have to have some self control and no matter what you have to at least TRY and be pleasant.  This girl was rude before I even got to the register and that is not acceptable.

Manager's beware...I guess I'm a not-so-secret-shopper...and I've got some time on my hands...

10 comments:

livintheblues said...

atta girl..:)

Lola said...

The squeaky wheel definitely gets the oil. I once contacted the President of a major appliance company because I got a lemon refrigerator. I had service come out at least 5 times and the last dufus technician told me that it's hot out (it was July) and you can't expect food to stay frozen in these heat. In a refrigerator? A brand new one? Seriously? Shortly after I contacted them, I was contacted by someone who offered me a brand new unit, same one, or a refund, along with partial compensation for all of my food loss, which was considerable. I ended up buying a large mini fridge in order to keep the bare essentials cold. I opted for the refund and bought a different brand.

A.Marie said...

Way to go!!!

Here's what I can't figure out: I had this old, we're talking 1957 old, refrig in my basement. We got it back when we were first married from a neighbor who had gotten it from her Mom who had gotten it from HER mom. Anyway, this thing was a champ....a true champ. It hummed along, every day, keeping my extra pop, milk, etc. cold. Alas, as it was NOT energy efficient, we decided to take advantage of our electric company's offer to haul it out of our basement in exchange for some cash.

Anyway, the point of this story is that around the same time that we got the old fridge, we had also bought a brand new one for our kitchen upstairs. This stupid fridge has been a pain in the you-know-what ever since we bought it. Long story short, that old model totally out-shined the new one. If I could have figured out how to make that 1957 model more energy-efficient, I would have kept it and shucked the other one!

Roo said...

You know how cars these days have company advertising painting all over them. Well, I saw a car driving erratically, weaving in and out of traffic, speeding, being generally obnoxious. It had a local brake shop's advertising all over it. I got the license plate number of that car. I got back to my office, found their website and sent them a message. I told them about the incident and that I didn't think it looked good for their company to have someone like that out on the road. They did reply. Come to find out it was one of their loaner cars and it was a customer that was driving it. I didn't get anything for it, but I wasn't looking for anything. I just think people need to speak up more when they see these things, like your rude sales person. Don't let them get away with it. I'm hoping the brake company will think twice before loaning their car(s)so some customers.

Lynne said...

OH! I hope you get your new xBox! Way to be persistant.

Meandu said...

I have long been of the belief that in todays world the customer really does mot matter. When I trained to work in department stores as both a clerk and cashier we (the employees) were told that the customer is always right. We were never to be rude to a customer. If a customer was rude to us we had to deal with it, de-escalate the event and make sure the customer walked away happy. Hope everything works out for you.

Gary Anderson said...

Perhaps you need to shop less and watch more free stuff. :)

I am like you. That is why I know what I am talking about.

Petula said...

:-) Bravo! I'm with you all the way. First, they need to get over themselves. Second, leave the sandbox if you don't know how to play nicely. I'm sure you've figured out, like I have, that as we get older holding our tongue does nothing but causes frustration and no change. Change is good, demanding it is even better. :-)

vya said...

I find it really difficult dealing with rude people, especially since i work in the hotel industry.

Some guests think that just because they are in a hotel, they have to make life hell for all the employees - just because they can.

It's just wrong that some people find it restful and relaxing to get angry every little detail.

But, the customer is always right.

And in your case, you were definitely right! :)

Lydia said...

Hi Stacey, interesting blog & good post. overall You have beautifully maintained it, you must submit your site for free in this website which really helps to increase your traffic. hope u have a wonderful day & awaiting for more new post. Keep Blogging!