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Thursday, June 17, 2010

Outback Steakhouse Came Through...

Okay, so remember when I told  you about the HORRIBLE experience we had at the Outback Steakhouse graduation weekend?  How the chicken wings were raw?  Plates were forgotten?  Food brought out at weird times?  Nearly killing my sister with peanuts?  Well, I wrote them a letter; actually, an e-mail.  To their corporate office.

So tonight I'm sitting here having prayer time with my small group and the phone rings - Outback.  I apologized to the ladies and answered the phone.  It was the owner (one of) calling to apologize and then repeatedly thank me for writing them and taking the time to talk to her tonight.  I was very explicit in my letter about how I felt about EVERYTHING that happened and so after 15 minutes of her apologizing, she is sending me $150 Outback gift card to use at ANY Outback Steakhouse to comp us for our meal.  How sweet is that??

You know, sometimes you have to speak up when someone (or someplace) does  you wrong.  Otherwise, they'll just screw some other family out celebrating and ruin their night!  Either way, I'm glad that I took the time to write to them and now I'll wait and see if they actually follow through on their offer and send the gift card.  If they do, I think we'll save it until we go to Florida in November to see my in-laws and try this whole dinner thing again!

3 comments:

jenn said...

I am sure they will send it. We have had experiences like this, and have never had a business promise something and not deliver. Enjoy!

Roo said...

I had a similar experience at Texas Roadhouse back around Christmas. Mine was a take out order, but it was completely messed up. I sent an email on their corporate site and had a phone call from the manager the next day. They comp'd me $30 which was fine because it was just me and that was twice what my meal cost. People need to speak up more often, TO THE RIGHT PEOPLE. Enjoy your next trip to Outback!!!

FishHawk said...

It is very commendable that you posted about this. Hopefully, other business managers will want to follow that Outback managers example. For they cannot always guarantee that everything will be all right, but they can try to make things right after they go wrong.